If you find a device with the screen lock, report that Device Name to us by contacting the Developer Support Program. If you apply the screen lock or password, please remove them before your reservation ends. Screen-Locked deviceĭo not use the screen lock unless it is necessary for testing your application. Our respective team will reset the device for you. If somehow you are unable to remove your personal information from the device, report the Device Name to our Developer Support Program. Otherwise, the next user may obtain this information. You must delete your application and sensitive information from the device for security purposes. Forgot to remove application and sensitive information from the device Please note that we do not disclose Wi-Fi passwords with our users for security reasons. One of our operators will manually restore the network settings. If this still does not work, contact the Developer Support Program with the Device Name. This should fix the Wi-Fi connection issue of the device. If there is still no Internet access, please try the Reset Wi-Fi option in the web client. When you connect to the device with our client, it connects to the network automatically (SSID and password will be set on the device). ![]() Use the browser's incognito mode to load the page.Ĭlear your browser's cache and try again.Ī dedicated Wi-Fi hotspot is available at all the Remote Test Lab server sites. In this instance, try the following:Ĭheck if you are using the required browser to view the site.Ĭheck your network. This problem is usually caused by a network or browser issue at your end. When accessing the Remote Test Lab website, you may encounter HTTP problems. ![]() However, if you have previously used the web client devices and are now experiencing this issue even if nothing has changed at your end, contact the Developer Support Program. Also, ensure that your connection is not being blocked by your firewall. Ensure that the appropriate settings are turned on. If you are new to the Remote Test Lab service and are having problems, such as the web client not starting after a reservation, check your computer and network configuration. Samsung has created this program so that the developers can communicate directly with us. ![]() In the final section of this blog, we talk about the Developer Support Program, which serves as a bridge between you and the engineers at the Remote Test Lab service. In this blog, we describe how to troubleshoot some of the most common issues that you could encounter while utilizing the Remote Test Lab service. You can use the Remote Test Lab service to debug and verify real-world device compatibility. The Remote Test Lab is a service provided by Samsung that allows developers to remotely operate devices.
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